Question 1

What areas do you serve?

Accepted Answer

We proudly serve the entire Dallas-Fort Worth Metroplex, including Bedford, Euless, Hurst, Coppell, The Colony, Southlake, Keller, Grapevine, and 16 additional cities. We're constantly expanding our service areas. Contact us at (817) 214-3435 to confirm availability in your specific location.

Question 2

Are you licensed, bonded, and insured?

Accepted Answer

Yes! Brightway Cleaning is fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage. This protects both our clients and our employees. All our cleaning professionals undergo thorough background checks and are professionally trained.

Question 3

Do you use eco-friendly cleaning products?

Accepted Answer

Absolutely! We prioritize the use of EPA-certified, environmentally responsible, and non-toxic cleaning products. Our green cleaning solutions are effective against germs and bacteria while being safe for your family, employees, pets, and the environment. We can also accommodate specific product preferences or restrictions.

Question 4

How do I get a quote?

Accepted Answer

Getting a quote is easy! You can request a free quote through our online booking form, call us directly, or schedule a virtual or in-person consultation. We'll ask about your space, cleaning needs, and preferences to provide accurate pricing. All quotes are free with no obligation.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), checks, and ACH transfers for commercial accounts. Payment is typically due upon completion of service unless you have a recurring service agreement with net payment terms.

Question 6

Do you provide cleaning supplies and equipment?

Accepted Answer

Yes! We bring all necessary professional-grade cleaning supplies, equipment, and eco-friendly products. You don't need to provide anything. If you have specific products you'd like us to use or areas that require special equipment, just let us know during booking.

Question 7

How far in advance should I schedule a cleaning?

Accepted Answer

For one-time cleanings, we recommend booking at least 48-72 hours in advance to ensure availability at your preferred time. However, we understand emergencies happen and will do our best to accommodate same-day or next-day requests when possible. For recurring services, we can often schedule you within 24 hours.

Question 8

Do you offer after-hours or weekend service?

Accepted Answer

Yes! We offer flexible scheduling including after-hours, early morning, evenings, and weekend services. This is especially popular with our commercial clients who prefer cleaning outside of business hours. Let us know your preferred schedule, and we'll work to accommodate it.

Question 9

Can I change or cancel my appointment?

Accepted Answer

Yes, we understand that plans change. We ask for at least 24 hours' notice for changes or cancellations to avoid any cancellation fees. You can reschedule via phone, email, or through your customer portal. For recurring services, you can skip cleanings as needed with advance notice.

Question 10

Do you offer recurring cleaning services?

Accepted Answer

Absolutely! We offer flexible recurring cleaning plans including daily, weekly, bi-weekly, and monthly services. Recurring clients receive priority scheduling, discounted rates, and the benefit of having the same cleaning team who becomes familiar with your space and preferences.

Question 11

How often should an office be professionally cleaned?

Accepted Answer

Most offices should be professionally cleaned 1-5 times per week depending on foot traffic and business type. High-traffic offices, medical facilities, and customer-facing businesses benefit from daily cleaning. Medium-traffic offices typically need 2-3 cleanings per week. Low-traffic or small offices may only need weekly service. We'll assess your space and recommend the optimal frequency for your needs.

Question 12

How long does a typical cleaning take?

Accepted Answer

Cleaning time varies based on the size of your space, its current condition, and the type of service. A standard house cleaning typically takes 2-4 hours, while office cleanings range from 1-3 hours. Deep cleanings and move-in/out cleanings take longer. We'll provide an estimated timeframe with your quote.

Question 13

What's the difference between regular cleaning and deep cleaning?

Accepted Answer

Regular cleaning covers routine maintenance tasks like vacuuming, mopping, dusting, bathroom and kitchen cleaning, and trash removal. Deep cleaning is more intensive and includes everything in regular cleaning plus: inside appliances, behind furniture, baseboards, inside cabinets, light fixtures, detailed grout cleaning, and other often-neglected areas. We recommend deep cleaning 2-4 times per year.

Question 14

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home! Many of our clients provide access instructions (key, code, or lockbox) and aren't present during cleaning. Our team is fully vetted, background-checked, and insured. If you prefer to be present, that's absolutely fine too. We're flexible to accommodate your preference.

Question 15

Will I have the same cleaning team each time?

Accepted Answer

For recurring services, we make every effort to send the same cleaning team to your location. This ensures consistency, familiarity with your space and preferences, and builds trust. If your regular team is unavailable due to illness or vacation, we'll send an equally qualified backup team.

Question 16

What if I'm not satisfied with the cleaning?

Accepted Answer

We offer a 100% satisfaction guarantee! If you're not completely satisfied with any aspect of our service, contact us within 24 hours and we'll return to re-clean the areas in question at no additional charge. Your satisfaction is our top priority.

Question 17

Do you move furniture?

Accepted Answer

We move light furniture like chairs and small tables to clean underneath. For safety and liability reasons, we don't move heavy furniture like beds, dressers, or large entertainment centers. If you'd like these areas cleaned, we ask that you move the furniture beforehand, or we can arrange special deep cleaning with advance notice.

Question 18

Are your cleaners employees or contractors?

Accepted Answer

All our cleaning professionals are W-2 employees, not independent contractors. This means they're covered by our workers' compensation insurance, undergo regular training, and are held to our high standards. This provides better protection and consistency for our clients.

Question 19

What is included in a commercial cleaning service?

Accepted Answer

A standard commercial cleaning service includes: vacuuming and mopping all floors, dusting surfaces and furniture, sanitizing restrooms and restocking supplies, emptying trash and recycling, cleaning break room and kitchen areas, wiping down door handles and light switches, and window/glass cleaning on interior doors. Deep cleaning adds carpet shampooing, floor waxing, high dusting, and detailed sanitization. We customize our checklist to your specific needs.

Question 20

What types of commercial properties do you clean?

Accepted Answer

We clean a wide variety of commercial properties including: office buildings, medical facilities, retail stores, industrial warehouses, post-construction sites, restaurants, gyms, schools, banks, law firms, government buildings, and religious facilities. Each industry has unique requirements, and we have specialized training for each.

Question 21

Do you have experience with medical facility cleaning?

Accepted Answer

Yes! We have specialized teams trained in healthcare facility cleaning following OSHA and CDC guidelines. We use hospital-grade disinfectants, follow proper infection control protocols, and understand HIPAA compliance requirements. We can provide certifications and references from other medical clients.

Question 22

Can you work around our business hours?

Accepted Answer

Absolutely! We understand that cleaning during business hours can be disruptive. We offer flexible scheduling including after-hours, early morning, evenings, and weekend cleaning services. We'll work with your schedule to minimize disruption to your operations.

Question 23

Do you offer janitorial services?

Accepted Answer

Yes! We provide comprehensive janitorial services including daily or nightly cleaning, restroom stocking, floor care, trash removal, and facility maintenance. We can customize a janitorial program to meet your specific needs and budget.

Question 24

How do you ensure quality control for commercial accounts?

Accepted Answer

We implement rigorous quality control measures including: detailed cleaning checklists, regular site inspections by supervisors, customer feedback systems, and regular team training. We assign dedicated account managers to commercial clients and conduct quarterly business reviews to ensure we're meeting your expectations.

Question 25

How much does house cleaning cost in Dallas?

Accepted Answer

House cleaning in the Dallas-Fort Worth area typically costs $120-$280 for a standard cleaning, depending on home size. Expect to pay roughly: $100-$150 for apartments/small homes (under 1,500 sq ft), $150-$200 for medium homes (1,500-2,500 sq ft), $200-$280 for larger homes (2,500-3,500 sq ft), and $280+ for large estates. Deep cleaning costs 50-100% more. Recurring service clients save 10-20% compared to one-time cleanings.

Question 26

Is it safe to have cleaners in my home with pets?

Accepted Answer

Yes! Many of our clients have pets, and our team is comfortable working around them. We use pet-safe cleaning products. For everyone's safety and to reduce stress for your pets, we recommend securing pets in a separate room or crate during cleaning. Let us know about your pets when booking so we can prepare accordingly.

Question 27

Do you clean during the holidays?

Accepted Answer

Yes, we offer service throughout the year including holiday periods, which is actually our busiest time! Many clients schedule deep cleanings before hosting holiday gatherings. We recommend booking holiday cleanings well in advance due to high demand.

Question 28

Can you help with move-in/move-out cleaning?

Accepted Answer

Absolutely! Our move-in/move-out cleaning service is specifically designed for rental properties and home sales. We provide thorough top-to-bottom cleaning that meets landlord and property management standards, helping ensure you get your deposit back or that your home shows well to buyers.

Question 29

Do you clean windows?

Accepted Answer

Yes! Interior window cleaning is included in our deep cleaning and spring cleaning services. Exterior window cleaning is available as an add-on service for homes up to 2 stories. We also clean window tracks, sills, and screens.

Question 30

What should I do to prepare for a cleaning?

Accepted Answer

Minimal preparation is needed! We recommend: picking up clutter and personal items, securing valuables, providing access instructions, securing pets, and letting us know about any areas requiring special attention or that you'd like us to avoid. We'll handle the rest!

Question 31

How much does commercial cleaning cost?

Accepted Answer

Commercial cleaning typically costs $0.05 to $0.25 per square foot, or $25 to $75 per hour depending on the service type. For a standard 5,000 sq ft office, expect $125-$400 per visit. Factors affecting price include: size of space, cleaning frequency, type of facility (medical costs more than standard office), time of service (after-hours may cost more), and specific requirements. We provide free, customized quotes with transparent pricing and no hidden fees.

Question 32

Do you offer discounts?

Accepted Answer

Yes! We offer discounts for: recurring service plans (weekly, bi-weekly, monthly), referrals (both parties receive a discount), senior citizens and military/first responders, and seasonal promotions. Ask about current promotions when requesting a quote.

Question 33

Is there a minimum service charge?

Accepted Answer

Yes, we have a minimum service charge that varies by area and service type. This covers travel time, equipment, and supplies. Our team will let you know the minimum when providing your quote. Most standard home and office cleanings exceed the minimum.

Question 34

Do you charge extra for supplies?

Accepted Answer

No, all standard cleaning supplies and equipment are included in our quoted price. If you request special products (specific brands, specialty cleaners, etc.) or if your space requires extensive product usage beyond normal, there may be an additional supply fee, but this is rare and communicated upfront.

Question 35

What is your cancellation policy?

Accepted Answer

We require 24 hours' notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost. For recurring clients, you can skip scheduled cleanings with proper advance notice.

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